Paul Grier

Richard John

WWDC: What's your name and position in the company?
Fathom Business Solutions: ”Richard John, Project Manager”

WWDC: Describe your company in 5 words.
Fathom Business Solutions: ”vibrant, effective, forward-thinking, ethical”

WWDC: What's your business philosophy?
Fathom Business Solutions: ”While the customer may always be right, we like to provide enough advice and support to ensure their decisions are not only right, but right for them.”

WWDC: Describe your office environment.
Fathom Business Solutions: ”Cozy and open plan. Working with each other is a matter of turning your chair.”

WWDC: Describe how your team interact and work together.
Fathom Business Solutions: ”We get on like a house on fire. Everyone has a specialty and isn't shy to offer it up when the need arises.”

WWDC: What makes you different from other web design companies?
Fathom Business Solutions: ”Our job only BEGINS when we deliver the website. We offer a myriad of post-launch services to ensure we nurture ongoing relationships with our clients.”

WWDC: How do you get the majority of your business?
Fathom Business Solutions: ”Word of mouth. Over 90% of our business is by current client recommendation. ”

WWDC: Describe how you manage projects from the initial client contact to completion and handover.
Fathom Business Solutions: ”We interact with the client every step of the way - from design concept to build, testing to launch.”

WWDC: What do you think is the most crucial element of creating a good client relationship?
Fathom Business Solutions: ”Understanding their needs. You can't try and sell a client a £40,000 all singing, all dancing site if their annual turnover isn't even £40,000!”

WWDC: How do you manage demanding clients?
Fathom Business Solutions: ”With a cool head. The worst thing you can do is get overheated and say something you regret. With 90% of our business recommendations from current clients, you can tell we get on well with everyone on our books.”

WWDC: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
Fathom Business Solutions: ”Choose someone who listens. Too many times a client will say what they want only to be presented with something that just isn't fit for purpose. ”

WWDC: Where do you see your company in 10 years time?
Fathom Business Solutions: ”Rocking out at the top of our profession and still coding for IE 6.”

WWDC: Where do you see the web design industry in the future?
Fathom Business Solutions: ”Growing by leaps and bounds. Online advertising is taking over every other form of advertising, and people are on the web more than they watch TV. I imagine multimedia will play a massive part in the future.”

WWDC: What computers do you have use in your offices, PCs or Macs?
Fathom Business Solutions: ”PC”

WWDC: How was your company name chosen?
Fathom Business Solutions: ”One night in a curry restaurant, or so I'm told.”

WWDC: If you were to give your clients one tip on how to get the most from their website what would it be?
Fathom Business Solutions: ”Know what you want, and don't be afraid to ask for help. With your website being your shopfront to the world, treat it with the respect and time it needs.”