Black Widow Web Design Ltd

Q: What's your name and position in the company?
A: Director & Senior Developer

Q: Describe your company in 5 words.
A: quality cost-effective accessible standards

Q: What's your business philosophy?
A: Cost-effective solutions for real people.

Q: Describe your office environment.
A: Just the tools needed to produce high-quality sites. We don't make our clients pay for the fountain in reception!

Q: What makes you different from other web design companies?
A: We value our clients' trust & work hard to establish effective long-term relationships. As a result, we have an impressively high client retention rate with some client relationships extending back more than 7 years.

Q: How do you get the majority of your business?
A: Word of mouth.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We treat every project and every potential client as an individual. We don't like pre-packaged solutions and we hate jargon.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Trust.

Q: How do you manage demanding clients?
A: With patience and understanding. Every project is important to us.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Ignore the sales talk and ask for references that YOU can contact. Then go and contact these people and find out what their experiences with your potential supplier were like.

Q: Where do you see your company in 10 years time?
A: Still passionate about producing high-quality, standards compliant and accessible web sites.

Q: Where do you see the web design industry in the future?
A: Still evolving in response to user demands & needs.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: We wanted a strong name that conveyed a straight-forward, no-nonsense, effective team.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Remember that your site isn't for you - it's for your audience. Next time you are surfing the Web, try to take a step outside yourself and note what annoys you, what attracts you, what works and what doesn't for you as a user. Then apply what you've learnt to your own site.