Alienation Digital
In 1997, a crack unit of web designers, web developers and digital marketeers was sent to prison by a military court for a crime they didn't commit. These men promptly escaped from a maximum security stockade to the Glasgow city underground. Today, still wanted by the government, they survive as new media soldiers of fortune. If you have a problem, if no one else can help, and if you can find them, maybe you can hire... The A-Team
Clients and Projects
Industry Sectors:
Professional Services, Not for profit / Charity, Educational, Entertainment, Other, Public Sector, Health & Beauty, Food & Drink, Retail, Tourism & Travel, Sports & Leisure, Financial & Legal, Manufacturers & Engineers, Media & Communication, Building & Construction, Recruitment, IT, Consumer Services
Tends to work with:
Non-profit Organisations, Private Companies, Public Sector, Corporations / Public Companies, Startups, SMEs
General location of clients: UK
Latest Project
Edinburgh Cancer Research UK Centre (ECRC)
The ECRC conducts essential research into effective cancer prevention, diagnosis and treatment, whilst providing a dynamic educational environment for cancer researchers.
What We Have Achieved
Latest Review
13 January 2012
Kenny Burn at Edinburgh Cancer research Centre
Excellent project management from the start, and always happy to listen to our opinions and take them on board throughout the project.
Web designers listened to what we thought of there ideas and the...
read more
Awards
Scottish Enterprise
Scottish e-Business Awards Regional Winner (2003)
Services to Software
Web Developers Competition Winner (2000)
Herald Scotland
Export Award (2011)
Interview
WWDC:
Describe your company in 5 words.
Alienation Digital:
”Friendly, creative, enthusiastic, proficient, focused”
What We Do?
- Branding
- Content and Copy
- Design
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
Technologies Used:
CSS, Flash, (X)HTML, JavaScript, mySQL, PHP, , XML, ColdFusion, Java, .NET, , ASP, msSQL,
CMS Used:
Open Source, Own Brand
Alienation Publish - bespoke content management system developed in-house.
Alienation Joomla - Open Source content management system.
We Recommend
Accountant:
Robb Ferguson
Printer:
PR Print Ltd
Articles
- What to look for in a Web Design Company
- A Guide to Digital Marketing Part 1 – Introduction
- A Guide to Digital Marketing Part 2 – What Constitutes DM
- A Guide to Digital Marketing Part 3 – Increasing Traffic
- Jargon Buster: Latent Semantic Indexing (LSI)
- How to do Lead Generation via the Web
- The benefits of Open Source
- Why Digital Marketing Means Listening More
- Remarkable
- Google Caffeine: What is it? Will it affect you?
- Top 10 Digital Marketing Tips
Capability Scotland - Extranet
- Design
- Development
Capability Scotland is working in partnership with the Scottish Government to promote the Home Energy Scotland Helpline.
Languages: N/A
Project type: Other
Organisation category: Non-profit Organisation
Industry: Public Sector
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: January 2012
EVIMalaR
- Branding
- Design
- Development
The European Virtual Institute of Marlaria Research, also known as EVIMalaR, is a joint research network based at the University of Glasgow, which aims to aggregate malaria research from its partners across the globe in order to better understand the parasite and develop treatments.
Languages: N/A
Project type: Content Managed
Organisation category: Non-profit Organisation
Industry: Not for profit / Charity
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 3
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP, Dynamically Generated SVG
Completion date: January 2012
Edinburgh Cancer Research UK Centre (ECRC)
- Design
- Development
The ECRC conducts essential research into effective cancer prevention, diagnosis and treatment, whilst providing a dynamic educational environment for cancer researchers.
Languages: N/A
Project type: Content Managed
Organisation category: Non-profit Organisation
Industry: Not for profit / Charity
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 3
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: January 2012
University of Bath - Faculty of Humanities & Social Sciences
- Design
The University of Bath Faculty of Humanities & Social Sciences
Languages: N/A
Project type: Content Managed
Organisation category: Public Sector
Industry: Educational
Content managed (CMS): Yes
CMS Description: N/A
Online Payment System: N/A
Number of people who worked on this project: 2
Technologies used: (X)HTML, CSS, JavaScript
Completion date: December 2011
University of Bath - Faculty of Engineering and Design
- Design
The University of Bath Faculty of Engineering and Design
Languages: N/A
Project type: Content Managed
Organisation category: Public Sector
Industry: Educational
Content managed (CMS): Yes
CMS Description: N/A
Online Payment System: N/A
Number of people who worked on this project: 2
Technologies used: (X)HTML, CSS, JavaScript
Completion date: December 2011
University of Bath - Faculty of Science
- Design
The University of Bath Faculty of Science.
Languages: N/A
Project type: Content Managed
Organisation category: Public Sector
Industry: Educational
Content managed (CMS): No
CMS Description: N/A
Online Payment System: N/A
Number of people who worked on this project: 2
Technologies used: (X)HTML, CSS, JavaScript
Completion date: December 2011
BDL Management
- Design
- Development
- Search Engine Optimisation (SEO)
BDL Management is the UK’s largest multi brand and hotel management company for both branded hotels as well as unique standalone hotels.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: December 2011
Dance GB - Scottish Ballet, National Dance Company Wales and English National Ballet
- Design
- Development
- Hosting
Scottish Ballet, National Dance Company Wales and English National Ballet are joining forces for the first time in a ground-breaking national celebration of dance inspired by the 2012 London Olympics and the coming together of the British nations for Team GB.
Languages: N/A
Project type: Content Managed
Organisation category: Non-profit Organisation
Industry: Entertainment
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 2
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: December 2011
Benromach Distillery
- Design
- Development
- Hosting
Benromach Distillery is owned a managed by Gordon & MacPhail - a family business for over 100 years.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Food & Drink
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 6
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: December 2011
Adopt an Intern
- Design
- Development
- Hosting
AAI have placed 114 paid internships with the assistance of Scottish Government funding and employer contributions across the public, private and third sectors.
Languages: N/A
Project type: Content Managed
Organisation category: Non-profit Organisation
Industry: Not for profit / Charity
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: December 2011
Centre for Scottish Public Policy
- Design
- Development
- Hosting
The Centre for Scottish Public Policy (CSPP) is Scotland's only independent, membership based, cross-party think tank.
Languages: N/A
Project type: Content Managed
Organisation category: Non-profit Organisation
Industry: Not for profit / Charity
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: December 2011
Holiday Inn London Heathrow
- Design
- Development
- Search Engine Optimisation (SEO)
The hotel is one of three Holiday Inn Heathrow hotels located at the largest international airport in England, London Heathrow Airport (LHR)
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 5
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: November 2011
Derby Lodge
- Design
- Development
- Hosting
Derby Lodge officially opened in 1989 as a Residential Care Home for Physically Disabled Younger Adults in Lancashire.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Other
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 3
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: November 2011
Live Language
- Development
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
Live-Language English school Glasgow in Scotland specialises in English language classes and courses such as English, Spanish, Italian, French, Japanese, Polish, Arabic, Chinese and many others.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Educational
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP, XML
Completion date: November 2011
BDl Hotels
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
Founded in 1997, BDL Hotels has grown to manage 45 hotels and has prospered over the past 18 months despite the economic turmoil, winning a large number of management contracts across the UK. BDL Hotels managed 26 hotel websites (plus numerous stand-alone sites) for brands such as Crowne Plaza, Holiday Inn and Ramada Encore, and came to Alienation Digital for a fresh new approach to its online presence.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 8
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP, XML
Completion date: November 2011
Share Scotland
- Hosting
- Development
Share Scotland believes that people with learning disabilities are entitled to equal status in society – with the same voice, opportunities and rights as others. They can provide practical, emotional and physical support to people who need it, making sure that they have a full and rewarding life. They specialise in supporting people with complex learning and physical disabilities.
Languages: N/A
Project type: Content Managed
Organisation category: Non-profit Organisation
Industry: Not for profit / Charity
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 3
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: November 2011
Posture and Mobility Group
- Hosting
- Development
The Posture and Mobility Group aims to advance professional expertise and practice relating to the posture and mobility needs of people with physical disabilities, in particular the equipment and services those needs require.
Languages: N/A
Project type: Content Managed
Organisation category: Non-profit Organisation
Industry: Not for profit / Charity
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 5
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: October 2011
AMG Group - Wolverine
- Hosting
- Development
Since 1883, generations of American workers have come to depend on Wolverine boots for comfort and durability. Today, Wolverine continues to deliver on its promise with an extensive range of premium products including boots, shoes, apparel and gear.
Languages: N/A
Project type: E-commerce
Organisation category: Private Company
Industry: Retail
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 2
Technologies used: (X)HTML, CSS, JavaScript, msSQL, PHP
Completion date: October 2011
Mountview Academy of Theatre Arts
- Hosting
- Development
Mountview Academy of Theatre Arts is one of the UK’s leading drama schools with a worldwide reputation for excellence in education and training.
Languages: N/A
Project type: Content Managed
Organisation category: Public Sector
Industry: Educational
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: September 2011
Glenhead Engineering
- Development
Based on the banks of the River Clyde near Glasgow in Scotland, UK, Glenhead flourishes in the long history of engineering skills based in the heavy engineering and shipbuilding industries that the Clyde Valley has been famous for over the last 200 years
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Manufacturers & Engineers
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: September 2011
Gordon & MacPhail
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
Phase 2 of the web site. The ‘World’s Leading Malt Whisky Specialist’ Located in the north-east of Scotland in the heart of the world famous whisky producing region of Speyside, Gordon & MacPhail is an independent family owned and managed firm which has been bottling Single Malt Whiskies for over 116 years.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Food & Drink
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 6
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: August 2011
BDL - Best Western Grosvenor Hotel
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
The BEST WESTERN Grosvenor Hotel is a gem and Stratford upon Avon's best kept secret! This splendid grade II listed Georgian building steeped in its own history and close to 180 years old, offers intimate lounges and individually decorated modern bedrooms.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 6
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: August 2011
BDL - Best Western Marks Tey Hotel
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
The BEST WESTERN Marks Tey hotel, Colchester is ideally located half an hour from the M25 and perfect place to stay when visiting the beautiful scenes of Constable Country, Colchester Zoo, the Norman Castle or explore Suffolk.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 6
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: August 2011
BDL Hotels - The Landmark Dundee
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
The Landmark Hotel, Dundee is the newest and most exciting 4 star hotel in Dundee.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 8
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: August 2011
Snow Rehab
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
Snow Rehab offer ski and snowboard instructor training and improver courses.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: August 2011
velos-IT
- Hosting
- Development
velos-IT is one of the UK's fastest growing IT organisations. Since 2004 they have provided IT Consultancy and Managed Services to a broad and growing range of customers ranging from multi-billion Dollar companies with thousands of users through to smaller companies with 25 users.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: IT
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 4
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: August 2011
BDL Hotels - Princes Street Suites
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
With 37 spacious studios, one, two, three bedroom suites and a 1500 sq ft penthouse Princes Street Suites offers all the comforts of home.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 8
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: August 2011
BDL Hotels - Ramada Farnham
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
The Ramada Farnham hotel enjoys wonderful views of the Surrey Downs, easy access into London, Guildford and nearby Thorpe Park.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 8
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: July 2011
BDL Hotels - Ramada Guildford
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
The Ramada Guildford/Leatherhead hotel is near Horsley train station and just six miles from Guildford & Leatherhead. Tee off at Effingham Golf Course 1.5 miles from the hotel or take the kids to Thorpe Park, 14 miles away.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 8
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: July 2011
BDL Hotels - Ramada Hemel Hempstead
- Hosting
- Online Marketing
- Search Engine Optimisation (SEO)
- Development
The Ramada Hemel Hempstead/St Albans hotel is just 9 miles from London Luton Airport. Easily accessible from the M1 Junction 9 and the M25.
Languages: N/A
Project type: Content Managed
Organisation category: Private Company
Industry: Tourism & Travel
Content managed (CMS): Yes
CMS Description: Joomla!
Online Payment System: N/A
Number of people who worked on this project: 8
Technologies used: (X)HTML, CSS, JavaScript, mySQL, PHP
Completion date: July 2011
Reviews
Excellent project management from the start, and always happy to listen to our opinions and take them on board throughout the project.
Web designers listened to what we thought of there ideas and the process was very iterative. Alienation not only delivered a great website, they were also excellent in taking care of the branding and photography remit we gave them. The finished website looks great and content management system is straightforward to use. I see this as the start of an on-going partnership between Alienation and ourselves!
Alienation provided excellent training on the content management system, the ongoing support we are receiving is great.
We recruited Alienation to redesign our website, with the main aims of making it more attractive, accessible and engaging.
The communication between ourselves and our project manager Valerie was excellent. She was always on hand to answer questions and to look into anything that we queried; any bugs or issues were quickly rectified.
We were involved at every stage of the process and kept very well informed. We were given training in how to operate the content management system, this was very helpful.
I am really happy with the service they have given us, the new site has everything we asked for and more.
We needed a redesign of glenheadengineering.co.uk to present a more professional and interactive site to larger prospects, both nationally and internationally, to underpin the company's plans to service new markets.
Alienation was selected over a number of other recommended competitors on the basis of their response to invitation to tender, and keenness to understand the business and needs for the redesign. They were highest quote, but worth it by far, for concept and originality. Alienation went that extra mile.
Well done Alienation - a very satisfied customer at Glenhead Engineering. A great looking site that will help us expand the business into new markets.
Alienation Digital proved themselves to be a highly creative and approachable agency, that we would recommend.
The agency posses a combination of original creative graphic design, technical knowledge and friendly project management that helped to make our project a success.
After a close pitch, we approached Alienation Digital to design and develop our website. With many different visual ideas in-mind, Aidan produced a design that has proved to be extremely popular. They also helped to produce a brand for the website, and we reuse the key elements from the website in all our marketing. We are extremely happy with the design that Alienation Digital produced.
Patric, the project manager, was approachable and helpful regardless of the volume of suggestions, tweaks and adjustment we requested.
The website has various unique elements that we weren’t sure would be possible to include and be accessible. However, we are pleased the team produced the website to Level AA accessibility.
We have had a great amount of positive feedback about the website, the unique navigation and our 'change weather' (skin) feature.
We would recommend Alienation Digital for anyone looking for a creative website solution.
What kind of relationship did you have with your website designer?
They were very easy to deal with but it was initially difficult to get a hold of the right person - this was resolved when Patric project manager was brought on board.
Did they communicate well with you?
relatively - weekly updates would have been a good addition. We drove the site's progression by pushing and asking questions rather than them driving.
Did they take your requests into consideration?
yes.
Did you feel part of the process?
Overly so - we often led.
Did they keep you informed about what they were doing?
Not sufficiently and not in a structured weekly update format.
Did they speak to you in jargon or jargon free?
Jargon free and good at explaining technical issues.
Were you happy with the final outcome?
yes.
Did they do something exceptional which you hadn't anticipated?
No
Did they deal with any complications well?
yes.
Alienation are an excellent development company who communicated well from the start of the project through to completion. They took a very professional approach to the project and explained each stage in detail. Alienation's creative design was impressive and had considerably more flair than other developers we considered. The project ran to schedule on Alienation's side and we are very happy with the final outcome.
We approached Alientation Digital after a disastrous waste of 3 months with another web design company. This waste of time resulted in having to work to a really tight deadline. We signed up with Alienation at the end of November and despite the Christmas and New Year break, our website was completed and live on target at the beginning of February.
From day 1 our experience was extremely positive. It was a real joy to work with professionals. Every single process ran smoothly and every member of staff was exceptionally helpful and supportive. We were particularly impressed with the market research carried out on our competitors and have found this to be very useful.
The completed site far exceeded our expectatations and within a few hours of going live we began receiving positive feedback from our students and the childcare settings with whom we work.
We are so delighted with the site, we will now approach Alienation with a view to developing a bespoke e-learning package for our students.
"As a business, Vango strive to put our customer at the centre of our online marketing philosophy. As a market leader, we insist on setting ourselves apart from the competition. Alienation helped us deliver on that promise. From the first meeting Alienation understood what we were about as a brand, how important design was to our business and enhanced how online technology can help advance our consumer offering. The finished result was a website which has raised the bar for an entire industry. " -- Scott Beveridge Creative Manager
Throughout the whole process from initial meetings to development and build of the website, I have found Alienation to be very professional, helpful and easy to work with.
Alienation managed to keep web jargon to a minimum ( a definite neccessity for me!) and always aimed to find solutions to any changes or amendments to the site that we requested. I was involved at every stage of the process and felt part of the project at all times. Whenever any compliations arose, Alienation worked quickly to find workable solutions.
We are very happy with our new website and look forward to continuing our working relationship with Alienation and developing the website further in the future.
What kind of relationship did you have with your website designer? Did they communicate well with you?
All of the staff we dealt with at Alienation were really helpful and if they could not answer your question immediately they got back to you really quickly. Communication was ongoing throughout the project and they are still supportive now the site is live.
Did they take your requests into consideration?
All of our initial ideas have been incorporated into the site. The only restraint was budget but the site has been designed to allow for growth in the future.
Did you feel part of the process? Did they keep you informed about what they were doing?
Very much felt part of the whole process. My team were in constant contact with Alienation who were only too willing to help there and then if possible.
Did they speak to you in jargon or jargon free?
Occassional jargon slipped into the conversation but not to the extent where information made no sense.
Were you happy with the final outcome?
Really happy with the site and feedback from users/partner organisation has been excellent so far.
Did they do something exceptional which you hadn't anticipated?
They really pulled out all the stops for us to have the site ready for the launch event. Problems always arise and although these have been build into timescales last minute issues always happen. The event was a success due to the team being at the other end of the telephone and fixes and issues there and then.
I found Alienation very easy to work with. They produced good ideas and were very accessible if I had any ongoing problems. I very much felt part of the process, and considering my age and most of their ages, they kept everything very understandable. I was very happy with the final outcome, and they didn'y appear flustered or overawed with anything I suggested.
Working with Alienation has been a great experience. They have created a website that looks brilliant and is easy for us to use. The level of support they have provided throughout the process has been great. I look forward to working with Alienation again in future and would not hesitate recommend them.
I have been very satisfied throughout by the service provided by Alienation Digital for the Carnbooth House Website. I found them to be very proffessional in their approach while at the same time friendly and helpful.
The lines of communication were open fully and maintained throughout the project. We were fully involved in the design process from inception to completion so were never in any doubt that we were going to get what we wanted.
I was never at any point overwhelmed with any technical jargon. Any questions or issues we had were dealt with promptly and explained fully.
In terms of style and appearance we are all absolutely delighted with the website. Alienation have delivered a stylish and functional solution and i look forward to working with them again on future websites for other companies within the group.
Natalie Thorne
MPD LTD
Alienation won the tender to build our new website against stiff competition. Their personal and flexible approach greatly impressed me. As a theatre company we had a lot of content to gather which resulted in the project going well over time, Alienation worked round us and showed a great deal of patience. Their on going support has been excellent since the website has been completed. I believe that they understand that business is about partnership and I look forward to working with Alienation again in the future.
Alienation Digital always responded promptly to requests and problems. I was always able to get hold of someone on the phone, and if they couldn't resolve my problem/query, they would make sure someone else did asap.
Some of the features I needed the website to have were not straightforward, however Alienation responded to all my requests and managed to come up with a solution for everything.
I'm really happy with the website, and we have had lots of positive comments about it!
From inital discussions right through to delivery of our site I found Alienation to be approachable, flexible, professional and responsive. Both technically and creatively they have created a site which absolutely fulfilled my brief to them and exceeded my expectations.
Unlike a number of web designers, the team at Alienation were able to articulate and explain the process and detail of our website and the whole process without jargon. They're happy to explain the technical aspects if you want, but can also explain things in a user-friendly way.
Despite the scale of the project and extent of bespoke development we required the team went above and beyond to make sure that we got what we wanted and needed.
The team at Alienation Digital were very helpfull and friendly through every step of building our website. Any questions we had were answered promptly. When we first met with the team we were sure of what we wanted and described it to them the best we could and they understood what we were looking for They were very helpfull at advising what would look best. We were lucky enough to get through the whole process without any complications.
Alienation were excellent throughout this project. Their communication was superb, they responded quickly to all our requests, we felt involved in every part of the process, but with minimal hassle to us. They spoke to us in easily understandable language and were very willing to explain issues, processes, software, etc to ensure we understood all that we needed to. The process appeared to us very straightforward, although I know that they spent a lot of extra time and effort on our website, and went above and beyond the time they had allocated, in order to ensure that we had an exceptional end product. I would wholeheartedly recommend Alienation - they are an absolute pleasure to work with.
We feel that an excellent relationship was built throughout the process and communication at all stages was excellent.
All requests were taken into consideration and explanations and advice given on all requests.
We felt part of the process all the way through with regular updates provided.
Alienation spoke to us jargon free.
We are very happy with the final outcome and the design and implementation of our website.
Training provided on end website was excellent as is continued support that is provided (both telephone and email).
Overall, we were very pleased with the service provided and would recommend Alienation to others.
Alienation has been very clear and concise all the way through our relationship. They have designed our Coatbridge College website and a brand new Business Solutions website. We have constantly changed and updated the websites project requirements with new information and have been extremely impressed with their service. I recommend Alienation to anyone looking for a thoroughly professional web design company.We also host our website on their server too.
Did I even tell you guys how good the Alienation for website accessibility and visual graphic design is. Thanks again guys.
Downside: I hadn't appreciated that the joomla website is basically a toolbox and much of the website design work was down to me, apart from the most basic skeleton. Probably the initial communication could have been better in that respect as it came as a bit of a shock.
Upside: once you've mastered it (and you would probably have to be reasonably IT savvy to do so) then the results are fantastic as you can completely tailor the site to your needs - plus you can easily change every aspect of the design moving forward at no further cost. The feeling of satisfaction at seeing your own creation online is also not to be sniffed at. Although the learning curve was undoubtedly steep, Alienation staff could not have been more helpful in responding to queries immediately and fixing any mistakes I made. Finally, we provided a budget, and Alienation stuck to it. This is the second occasion on which we have dealt with Alienation, and I wouldn't hesitate to do so again.
Alienation Digital comments:
The "website design work" is referring to putting in and laying out content. CNORIS were taking our Lite service to keep costs down.
I think we got a pro-active response from Alienation, who undestood our objectives. We have had very positive feedback about our site since it was created.
Alienation Design were a delight to work with from initial contact, through the design and build process to the training and the follow-up after the site went live. All staff we dealt with were knowledgable about their work and professional in their manner, nothing was too much trouble. They were also able to put technical language into plain English. Alientation provided us with a service level agreement, which was comprehensive and detailed, and they lived up to their promises. We would have no hesitation in working with Alienation in the future, or in recommending Alientation to someone else.
Aidan Martin, BSc (hons) applied graphics technology with multimedia
Senior Designer
Aidan’s fantastic creative skills are put to good use at Alienation. Having received the BT Broadband Award for Internet Innovation: Best Student in Internet Communications and Web Development, Aidan brings a fresh perspective to the design process at Alienation on projects such as Carnegie College, Coatbridge College and Young Audiences Scotland. Aidan is experienced in designing to accessibility standards, compliant CSS and Flash.
David Johnstone, PgD Software Development
Sales Director
David, along with the rest of the Alienation board, is responsible for driving the growth and direction of the business. His experience in software development makes him ideal for working with our clients in establishing clear goals and objectives for their web projects. David has worked in sales for a number of years with Hewlett-Packard and the Phoenix Car Company. David combines his experience with a sound understanding of the e-business market.
Graeme Pratt, Internet Software Development (Hons)
System Architect
Graeme works across the project design & development team, the project managers and the sales team in scoping out projects, establishing clients' technical requirements and drawing up specifications. Previously a Web Application Developer at Easyspace, Graeme is key to our success in understanding complicated projects from the very start and key to making sure that we can deliver on time, on budget and to specification. Graeme has worked on projects such as Condor Cycles & Beatson intranet.
Hadrien Jouet, BSc Business & Computing (Hons)
Senior Developer
Having developed a passion for computing from a very young age, Hadrien joined Alienation Digital with the intent to show that the World Wide Web has no boundaries. Previously working at Stirling University and as a web developer in France, Hadrien has worked on projects such as Warwick Digital Labs and FORT for Fife Council - providing a new take on development, and clients with creative and sometimes unique solutions.
Martin Bryce, HND Photography
Operations Director
Martin joined us having 7 years experience as a senior Customer Relations Team Manager at Scottish Power. As a published photographer, Martin worked mainly on a freelance basis preceding this. His management experience ensures all projects are delivered on time and on budget. Having worked on projects such as the A77 Safety Group for The Scottish Government and Carnegie College, Martin is a key member of the team and the main point of contact for all clients.
Neil Barr, BA (Hons) Fine Art
Managing Director
Neil is the owner and founder of Alienation. Having trained in the arts (Grays School of Art and LSU, Baton Rouge) but with a strong interest in IT, Neil rose to the position of Web/IT Manager at Newstel Information before leaving to set up Alienation in 1997. Initially designing and programming on his own, he quickly grew the company, taking on well known clients such as Melville Craig, Forrest Furnishing and Swiss Telecom (Swisscom). Neil is responsible for the quality of the company’s creative output and is also a highly competent programmer - infamous for his insistence on attention to detail.
Ozzie
Chief Trouble Maker
Ozzie likes tummy rubs, walks and HTML5
Simon Bennison, MSc Marketing
Digital Marketing Manager
With a BA (Hons) in design, Simon’s creative skills compliment his marketing degree well. Previously working as a product designer, Simon’s product designs brought success to the likes of the Early Learning Centre. He now heads up the digital marketing arm of Alienation, bringing online success for our clients and a fresh approach that also impacts on other areas such as interface design.
WWDC:
What's your name and position in the company?
Alienation Digital:
”Neil Barr, Managing Director”
WWDC:
Describe your company in 5 words.
Alienation Digital:
”Friendly, creative, enthusiastic, proficient, focused”
WWDC:
Describe your office environment.
Alienation Digital:
”Some think the air hockey table takes up too much space but they enjoy the office jukebox.”
WWDC:
Describe how your team interact and work together.
Alienation Digital:
”Our number one priority is finding good staff that will work well together and we spend a lot of time making sure we pick the right people. It's the key to our success.”
WWDC:
How do you get the majority of your business?
Alienation Digital:
”Referrals, seminars, pr and digital marketing.”
WWDC:
Describe how you manage projects from the initial client contact to completion and handover.
Alienation Digital:
”I don't think our audited & approved 400+ step workflow process would fit in this small box!”
WWDC:
What do you think is the most crucial element of creating a good client relationship?
Alienation Digital:
”Managing expectations. Get that right and everything else follows.”
WWDC:
How do you manage demanding clients?
Alienation Digital:
”Again, by managing expectations. A dedicated project manager and account manager ensure clients needs are met.”
WWDC:
What computers do you have use in your offices, PCs or Macs?
Alienation Digital:
”Both PC and Mac”
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