Acuras Ltd

Q: What's your name and position in the company?
A: Jon Jackson, Managing Director

Q: Describe your company in 5 words.
A: Professional, Ethical, Agile, Intelligent, Effective

Q: What's your business philosophy?
A: We are passionate about web design and development, and we maintain a completely ethical and honest approach to business.

Q: Describe your office environment.
A: Peaceful & relaxed, suitable for industrious workers!

Q: Describe how your team interact and work together.
A: We collaborate using various means, face to face, online (email / Skype), or telephone as required depending if we are working remotely. A central task management system facilitates easier communication and project transparency

Q: What makes you different from other web design companies?
A: We aspire to deliver the best solution for the customers' needs. We don't push a one-size-fits-all solution. We have many specialists on our books to fill various roles as necessary on a project basis, therefore we are incredibly flexible.

Q: How do you get the majority of your business?
A: Word of mouth referrals / recommendations and natural search engine listings

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: Clarify requirements at the customers convenience, agree a quote, report on progress regularly, address any feedback, deliver finished project

Q: What do you think is the most crucial element of creating a good client relationship?
A: Honesty. Delivering value for money to the client

Q: How do you manage demanding clients?
A: We accomodate all reasonable requests and can normally meet very tight deadlines due to our flexible team structure

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Look at their own website, look at their clients websites and testimonials. Don't judge based solely on price. A cheap website may be a waste of money because it may not generate any new business if it is not built properly or marketed properly. A web design company should have a certain level of marketing experience.

Q: Where do you see your company in 10 years time?
A: Still growing. Delivering the highest quality projects and value for money.

Q: What computers do you have use in your offices, PCs or Macs?
A: PC

Q: How was your company name chosen?
A: Loosely based on the phrase "ASpiring to ACCURacy" (minus a "c"). We feel it sums up the ethos of the company.

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Have a marketing strategy that accomodates online marketing. Just having a professionally designed website is not good enough.