Blue Bubble Creative

Q: What's your name and position in the company?
A: Rory, Co Founder.

Q: Describe your company in 5 words.
A: innovative, effective, clean, sensible, design

Q: What's your business philosophy?
A: Innovative & effective web design, development and e-commerce solutions.

Q: Describe your office environment.
A: We are proud to say we both have home offices. We decided this from the beginning as it allows us to be more flexible with our budget and our time. We come from quite a techie background with a passion for overclocked, modified, super-fast computers other technologies. This was always a hobby for us since the early days when solitaire was introduced to Windows :-)

Q: Describe how your team interact and work together.
A: We have a constant open communication line with each other via a piece of voice chat software called Ventrilo. The software is primarily used for gamers but it works effectively for us. We also use collaboration software which we keep up to date with the status of each project. The software also includes a knowledge-base which we constantly refer to and add information to. Our working day typically begins with that software which we use to plan out or day ahead.

Q: What makes you different from other web design companies?
A: We have over 10 years experience working in various IT roles. From running a successful PC repair company to managing a computer store, to setting up a cloud technology company. We've gained a wide range of knowledge and skills. Although we'd like to think we have the edge considering our experiences with technology, we also like to think that our many years supporting local companies and helping them grow made us realize how important it is to have a thriving relationship with our clients.

Q: How do you get the majority of your business?
A: Despite running a successful SEO campaign we find that we obtain most of our business by good old fashioned word of mouth. Usually one of our clients will recommend us to someone else and so on.

Q: What do you think is the most crucial element of creating a good client relationship?
A: Communication. Not all communication needs to be business related. A good casual conversation can ease someones anxiety before speaking about a potential project. Many clients fear they will be bombarded with techno babble from us or that we will not have a mutual understanding of the project. Throughout the duration of the project we like to keep in constant communication with the client. This includes project status updates but more importantly we endeavor to make sure there is a mutual understanding the whole way.

Q: How do you manage demanding clients?
A: Again, communication is the key. It is important to have a mutual understanding from the onset. A strong agreement document is of the utmost importance also. If we both know where we stand then issues should be resolved swiftly and without complication. If a client becomes too unruly then it is due to a lack of understanding from the start. In most cases if this situation arises it usually means we are not the suitable company for the client in question and we can recommend someone else.

Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac

Q: How was your company name chosen?
A: We just sat around and brainstormed ideas. We came up with a few names that had nice meaning to them but we liked blue bubble because the name conjures up positive imagery and it also rolls off the tongue fluidly :-)

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Keep it updated regularly. Run a blog and schedule articles to be published once a week or fortnightly. Interact!