iTec Web Design

Q: What's your name and position in the company?
A: Anna Gondzik, Owner

Q: Describe your company in 5 words.
A: Quality. Robust. Reliable. Unbeatable prices!

Q: What's your business philosophy?
A: A website is an investment; it shouldn't just sit there and look pretty, it should generate returns!

Q: Describe your office environment.
A: The office environment is extremely dynamic and super creative. Our talented team members love what they do. They really are fully committed, passionate and proud of their work.

Q: Describe how your team interact and work together.
A: We establish who specializes in what and work on certain components individually, but we also get together on many occasions to brainstorm ideas, present our plans and allocate work.

Q: What makes you different from other web design companies?
A: Quality & Price. You will get a solid, professional website that elsewhere would cost you an arm and a leg. Our methodologies make the design process more efficient, and we try to cut down the overhead to deliver high-end projects to the client for the best price possible.

Q: How do you get the majority of your business?
A: Referrals.

Q: Describe how you manage projects from the initial client contact to completion and handover.
A: 50% of consultations occur via phone, 50% in person. Contract signing in person mandatory for projects over $2000 - 30% deposit, 40% halfway, 30% upon completion. For projects

Q: What do you think is the most crucial element of creating a good client relationship?
A: Good, consistent communication, and listening to what the client has to say are key, I can drop a million cliches here, however.. (And die-hard salespeople will hate me for this) Just because the client wants something done technically doesn't mean it will work from a business perspective. We can program almost anything under the sun, but just cause we can, doesn't mean we should. If we can see the actual business plan is skewing a bit from "universal" standards or appeal or completely lacks originality, we're not afraid to guide the client towards more viable options that will ultimately bring more business. Honesty really is the best policy; we're hoping to build lasting relationships and not seek immediate gains. It's in our best interest to make your business/objectives work rather than solely meet your technical demands. You'll receive the best work from individuals who truly believe your project has potential to bring you success.

Q: How do you manage demanding clients?
A: We have a policy that states that each client is permitted up to 2 modifications per element, within reason. Sure, in theory someone can point to every single element on their website and ask for it to be modified. Twice! ..and the day that happens, I'm going to retire.

Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: 1. check portfolio 2. check prices 3. After the above two look reasonable, contact the person and verify if they sound reasonable and if they understand your requirements 4. check timeline 5. check policies

Q: Where do you see your company in 10 years time?
A: Forbes top 100. (too ambitious?)

Q: Where do you see the web design industry in the future?
A: in a 3d Matrix.

Q: What computers do you have use in your offices, PCs or Macs?
A: Mac

Q: How was your company name chosen?
A: iMac, iPod, iPad.. iTec?

Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Never stop adding fresh content (the CMS we implement makes this super easy). Keep updating your site to maintain the momentum so that search engines notice you and you can generate more traffic, otherwise your website will go stagnant.