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WWDC: What's your name and position in the company?
RAD Media Company: ”Aaron F. CEO/Owner/Lead Designer & Developer”

WWDC: Describe your company in 5 words.
RAD Media Company: ”Innovative, Cost Effective, Professional, Reliable”

WWDC: What's your business philosophy?
RAD Media Company: ”To provide the best customer service & support that is cost effective, reliable & easy!”

WWDC: Describe your office environment.
RAD Media Company: ”Our office is fun & laid back, yet professional.”

WWDC: Describe how your team interact and work together.
RAD Media Company: ”Within our team, we primarily communicate through phone, email & IM.”

WWDC: What makes you different from other web design companies?
RAD Media Company: ”Our company cuts out the middle man & makes it easy for our clients to get what t hey need done quickly. Every client has their own dedicated account manager who handles every aspect of their project. Our account managers take the time to get to know each of their clients, so they are familiar with their requirements & needs, making the client experience smooth & simple.”

WWDC: How do you get the majority of your business?
RAD Media Company: ”The majority of our clients find us online, or through word of mouth.”

WWDC: Describe how you manage projects from the initial client contact to completion and handover.
RAD Media Company: ”Initial contact is made through phone, or our website. Once a quote has been discussed and agreed to, and the initial deposit has been paid, clients are immediately assigned a dedicated account manager who will interview & discuss with the client what exactly it is they need & want, from colour schemes & branding, right down to the exact date the project needs to go live. From there, the client is given access to our secure client area where they can monitor project progress, request changes and modifications easily, and make additional payments to their invoices. Once the total invoice is paid, we take care of the steps of taking the site live, registering the domain name, or handing the files over by mail or email complete with instructions on taking the site live if our client has their own hosting provider.”

WWDC: What do you think is the most crucial element of creating a good client relationship?
RAD Media Company: ”Communication. This is key in our business to ensuring our clients aren't only satisfied, they are eager & excited about the work we are doing not heir behalf.”

WWDC: How do you manage demanding clients?
RAD Media Company: ”We do everything we can to give our clients exactly what they want. In rare circumstances where a client request just can not be done, we are honest and give a full explanation as to why, and if at all possible we offer alternative options.”

WWDC: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
RAD Media Company: ”Price is obviously important. It is also important to note however, that a cheap web design company often will deliver the same quality of work: cheap! It is best to take the time to read client reviews, check out portfolios tog et a feel of exactly what type & quality of work a company can do, and go with your gut!”

WWDC: Where do you see your company in 10 years time?
RAD Media Company: ”Ideally in 10 years we will be totally self sufficient and have a very formidable client list.”

WWDC: Where do you see the web design industry in the future?
RAD Media Company: ”The web design industry is becoming more and more specialized. With the advances in mobile & web applications, future possibilities are truly endless!”

WWDC: What computers do you have use in your offices, PCs or Macs?
RAD Media Company: ”Both PC and Mac”

WWDC: How was your company name chosen?
RAD Media Company: ”We wanted a name that was strait forward, but gave the feeling of a high-end professional service.”

WWDC: If you were to give your clients one tip on how to get the most from their website what would it be?
RAD Media Company: ”Have a good idea of what it is specifically you want, and express that. Spend the money needed to get t he website & service you require, you won't be sorry you did! Even the most expensive of websites upfront, generally payoff quite quickly given the quality of work received.”