Q: What's your name and position in the company?
A: I am the founder/pricinpal consultant with Rethink Marketing
Q: Describe your company in 5 words.
A: Results Oriented, Straight Forward, Reliable
Q: What's your business philosophy?
A: We bring the best people together to deliver the best results achievable for our clients. We don't accept second best, and focus on the outcomes you want to achieve from your involvement with the Internet.
Q: Describe your office environment.
A: Virtual!
As a virtual business we have team members all over the globe, and access their skills to deliver results for our clients in the South West of WA
Q: Describe how your team interact and work together.
A: Seamlessly
Q: What makes you different from other web design companies?
A: Our business focus.
Q: How do you get the majority of your business?
A: Referral and via the Internet
Q: Describe how you manage projects from the initial client contact to completion and handover.
A: We have adopted the Price2 project management system for all projects handled within the business.
Q: What do you think is the most crucial element of creating a good client relationship?
A: Integrity. By integrity say what we mean, mean what we say, and do what we say we will do.
This begins with gaining a clear understanding as to what the client wants to achieve out of their web site, and ensuring that we are realistic in setting their expectations up front.
Q: How do you manage demanding clients?
A: we love demanding client. Clients being demanding generally means that they know what they want and like us don't want to let anything get in the way of that.
Q: If a client was trying to decide between a shortlist of web design companies, how would you recommend they go about selecting the right one for them?
A: Look at the credentials of the team, their support structures and their history in delivering results.
Q: Where do you see your company in 10 years time?
A: Still growing
Q: Where do you see the web design industry in the future?
A: Virtualised and commoditised with the majority of work being performed by talented people in the developing nations.
Q: What computers do you have use in your offices, PCs or Macs?
A: Both PC and Mac
Q: How was your company name chosen?
A: It's what we do...Rethink Marketing to deliver great results for our clients.
Q: If you were to give your clients one tip on how to get the most from their website what would it be?
A: Focus on your purpose first, and then work backwards to determine what you need to do to achieve this.
