3 November 2011
Hi Paula,

This probably isn't the place to seek legal advice. I'd recommend contacting a solicitor.

Or alternatively look into taking legal action yourself via the court. The link below has details of this:

http://www.direct.gov.uk/en/MoneyTaxAndBenefits/ManagingDebt/Makingacourtclaimformoney/DG_195118

Hope that helps.

Jason.

4 November 2011
Paula - sorry about your trouble. If they don't respond to your emails or phone calls you need to send them a letter (registered delivery) outlining your position and what you want them to do with it. By law you have to give them time to respond - at least 7 days. In the meantime contact your local Trading Standards and Citizens Advice Bureau - they are very good at dealing with such situations. Don't spend your money on solicitors just yet, let the 2hourSites know that you are in touch with Trading Standards though - it may wake them up. Good Luck!

5 November 2011
Hi Paula,

I find in most disputes, if one side are refusing to answer to email/phone calls the next stage would be to both email then and write to a physical address threatening legal action. Getting a solicitor to write this for you would be a good idea as it tends to make people pay more attention.

If this fails to get a response from them then I guess you will have to follow through on your threat.


If you are looking to work with a professional Web Design Company that will not over promise and under deliver but under promise and over deliver, then please contact us at 020 313 007 84 or email at seb@dazines.co.uk.


Thanks,
Seb

7 November 2011
Hi Paula,

Sorry to hear about that.

MoneyClaimOnline(.gov.uk I think) could be a good option for you.

I must stress that I'm in no way qualified to give you legal advice, but I wish you the best of luck.

Ed Tallents,

16 Interactive

11 November 2011
Paula sorry about your trouble

Citizens Advice Bureau would be best

14 November 2011
Best way is probably to send them a recorded delivery letter saying they have a week to refund your money or you will instigate Court Proceedings against them.]
After a week go to the County Court and take out a small claims action against them.
Good luck - and if you still need a website please get in touch. I take no payment until site is satisfactorily completed.
Richard
www.whiterabbitdesigns.co.uk

24 February 2012
The best thing to do is contact a solicitor and find out what your options are before beginning legal proceedings.

Best of luck with it